First Line and After Hour Maintenance

Rockford Tech System’s First Line and After Hour Maintenance program includes the following services:

  • Reloading of receipt printer paper as needed
  • Reloading of audit printer paper as needed
  • Removal and repair of receipt and audit paper jams
  • Removal of jammed cards from card reader
  • Clearing of dispenser and depository problems
  • Receipt of service calls directly from ATM network
  • Dispatching of appropriate repair personnel

Contract hours for First Line and After Hour Maintenance are as follows:

First Line Maintenance

365 Days per Year
8:00 am – 10:00 pm

After Hour Maintenance

Monday – Friday
5:00 – 10:00 pm
Weekends and Holidays
8:00 am – 10:00 pm

atm-service-technician

Hard (Second) Line Maintenance

Rockford Tech Systems’s Hard (Second) Line Maintenance program includes the following services:

  • One preventative maintenance inspection per year.
  • All service calls included due to electronic and mechanical failure.
  • Mechanical, electronic, and sub-assembly parts included.
  • Re-inking ribbon for audit and receipt printers provided and installed by Rockford Tech Systems at no charge to client.
  • Depository ink cartridges provided and installed by Rockford Tech Systems at no charge to client.
  • Failure of equipment due to vandalism, lightning, or any other act of God will be repaired on a billed work basis as deemed necessary by Rockford Tech Systems to place equipment back into normal and safe operation.
  • Client to provide receipt and audit paper, currency separators, and currency in a condition and grade as recommended in owner’s manual and Rockford Tech Systems specifications.

Contract hours for Hard (Second) Line Maintenance are as follows:

Monday – Friday
8:00 am – 5:00 pm

Saturday
8:00 am – 12:00 pm